TIẾNG VIỆT
1. Pick-up Service & Meeting Points:
Hanoi Old Quarter: We provide complimentary pick-up for guests staying within the Old Quarter between 07:15 AM – 07:30 AM. To ensure a seamless departure, please reconfirm your status with your hotel receptionist or contact our Hotline/WhatsApp: +84 964 760 469.
Outside the Old Quarter: Due to heavy morning traffic, we do not offer group pick-ups for distant hotels. Guests can easily reach our central office via Taxi or Grab.
Premium Options: For maximum flexibility and door-to-door service, we recommend upgrading to a Private SUV, Van, or Bespoke Tour with a private guide.
2. Special Dietary Requirements:
Customized Dining: Absolutely. Most of our partner restaurants in Ninh Binh are equipped to handle special requests, including kid-friendly meals, vegetarian options, and allergies.
Expert Tip: Please provide these details well in advance so our culinary team has sufficient time to prepare the perfect meal for your family.
3. Drinks & Beverages:
Inclusions: We provide complimentary bottled mineral water during transfers and traditional welcome green tea at our local restaurants.
Exclusions: Other beverages (soft drinks, alcohol, etc.) are not included in the tour packages and will be charged separately by the venue.
4. Travel Time to Ninh Binh:
Distance: The journey from Hanoi to Ninh Binh is approximately 105 km.
Transit Dynamics: Traveling by shuttle bus typically takes around 3 hours (inclusive of pick-ups), while a private car reduces the trip to approximately 2 hours.
Note: We suggest allowing for slight variations due to local traffic conditions.
5. Weather-Related Refunds:
Safety First: If a tour is canceled due to severe weather, we guarantee a full refund.
Secure Transactions: We utilize Onepay.vn, Vietnam's leading secure payment gateway, ensuring that both payments and refunds are processed with military-grade safety.
Timeline: While our refund initiation is instant, your bank may take several business days to reflect the credit. If there is any delay, our team is available to assist you immediately.
6. The "Truly Ninh Binh" Distinction:
The "Truly" Promise: Our name reflects our identity as authentic local organizers. With over 10 years of expertise, we don't just sell tours—we own the experience.
Vetted Quality: Whether you choose a join-in, small group, or private tour, we meticulously investigate every detail to ensure your journey is the "vacation of a lifetime."